APA (7th ed.) Citation

Scott, D. (1988). Customer saticfaction: The other half of your job. Crisp Publications, Inc..

Chicago Style (17th ed.) Citation

Scott, Dru. Customer Saticfaction: The Other Half of Your Job. California: Crisp Publications, Inc., 1988.

MLA (9th ed.) Citation

Scott, Dru. Customer Saticfaction: The Other Half of Your Job. Crisp Publications, Inc., 1988.

Warning: These citations may not always be 100% accurate.