rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Managing Quality Customer Service
  name:
    name part: Martin, William B
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: Los Altos
    publisher: Crisp Publications, Inc.
    date issued: 1989
    issuance: monographic
  physical description:
    extent: 94p. ; 25cm.
  note: William B. Martin
  subject:
    topic: Customer services
  identifier: 0931961831
  record info:
    record change date: 20000330.0
    record identifier: 0000018549