APA (7th ed.) Citation

Batra, P. (1994). Simple ways to make your customers happy. SSMB.

Chicago Style (17th ed.) Citation

Batra, Promod. Simple Ways to Make Your Customers Happy. Singapore: SSMB, 1994.

MLA (9th ed.) Citation

Batra, Promod. Simple Ways to Make Your Customers Happy. SSMB, 1994.

Warning: These citations may not always be 100% accurate.