The Service focus : developing winning,game plans for service companies
| Main Author: | Shaw, John C |
|---|---|
| Format: | Book |
| Published: |
Illinois :
Dow Jones-Irwin ,
1990
|
| Subjects: |
Similar Items
Service operation management
by: Murdick, Robert G
Published: (1990)
by: Murdick, Robert G
Published: (1990)
Service America in the new economy
by: Albrecht, Karl
Published: (2001)
by: Albrecht, Karl
Published: (2001)
Writers on strategy and strategic management
by: Moore, J.I
Published: (2001)
by: Moore, J.I
Published: (2001)
Strategy pure and simple II : how winning companies dominate their competitors
by: Robert, Michael
Published: (1998)
by: Robert, Michael
Published: (1998)
Double-digit growth : how great companies achieve it, no matter what
by: Treacy, Michael
Published: (2003)
by: Treacy, Michael
Published: (2003)
Manager's guide to strategy
by: Formisano, Roger A.
Published: (2004)
by: Formisano, Roger A.
Published: (2004)
The quest for quality in services
by: Rosander, A.C
Published: (1989)
by: Rosander, A.C
Published: (1989)
Mastering strategy : insights from the world's greatest leaders and thinkers
by: Rigsby, Jeffrey A.
Published: (2002)
by: Rigsby, Jeffrey A.
Published: (2002)
Civic service : service-learning with state and local government partners
Published: (2009)
Published: (2009)
Strategic management : a methodological approach
Published: (1994)
Published: (1994)
Service operations management : improving service delivery
by: Johnston, Robert 1953-
Published: (2008)
by: Johnston, Robert 1953-
Published: (2008)
Services management : an integrated approach
Published: (2003)
Published: (2003)
Principles of services marketing
by: Palmer, Adrian
Published: (1998)
by: Palmer, Adrian
Published: (1998)
Service management and operations
Published: (2000)
Published: (2000)
Roadside MBA
by: Mazzeo, Michael
Published: (2014)
by: Mazzeo, Michael
Published: (2014)
Cases in strategic management
by: Strickland III, A.J
Published: (2001)
by: Strickland III, A.J
Published: (2001)
On great service : a framework for action
by: Berry, Leonard L
Published: (1995)
by: Berry, Leonard L
Published: (1995)
Service management : operations, strategy, and information technology
by: Fitzsimmons, James A.
Published: (2004)
by: Fitzsimmons, James A.
Published: (2004)
Managing service operations : design and implementation
by: Hollins, Bill
Published: (2006)
by: Hollins, Bill
Published: (2006)
Stories of transformative leadership in the human services
by: Burghardt, Steve
Published: (2010)
by: Burghardt, Steve
Published: (2010)
High performance companies : successful strategies from the world's top achievers
by: Pangarkar, Nitin
Published: (2012)
by: Pangarkar, Nitin
Published: (2012)
In search of excellence : lessons from America's best-run companies
by: Peters, Thomas J.
Published: (1995)
by: Peters, Thomas J.
Published: (1995)
Built to last : successful habits of visionary companies
by: Collins, James C. (James Charles)
Published: (2002)
by: Collins, James C. (James Charles)
Published: (2002)
Introduction to human services : cases and application
by: McClam, Tricia
Published: (2005)
by: McClam, Tricia
Published: (2005)
Selling professional services to the fortune 500 : how to win in the billion-dollar market of strategy consulting , technology solutions, and outsourcing services
by: Luefschuetz, Gary S
Published: (2010)
by: Luefschuetz, Gary S
Published: (2010)
Delivering satisfaction and service quality
by: Hernon, Peter
Published: (2009)
by: Hernon, Peter
Published: (2009)
To be a U.S. secret service agent
by: Holden, Henry M.
Published: (2006)
by: Holden, Henry M.
Published: (2006)
Building partnership for service-learning
by: Jacoby, Barbara
Published: (2003)
by: Jacoby, Barbara
Published: (2003)
Managing for quality in the service sector
Published: (1991)
Published: (1991)
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
by: Spector, Robert
Published: (2005)
by: Spector, Robert
Published: (2005)
Food service management : how to succeed in the high-risk restaurant business
by: Wentz, William J.
Published: (2007)
by: Wentz, William J.
Published: (2007)
Strategic innovation : embedding innovation as a core competency in your organization
by: Snyder, Nancy Tennant 1957-
Published: (2003)
by: Snyder, Nancy Tennant 1957-
Published: (2003)
The professional service firm50 : transform your "department" into a professional service firm whose trademarks are passion and innovation!
by: Peters, Thomas J
Published: (2006)
by: Peters, Thomas J
Published: (2006)
Fixing the game
by: Martin, Roger L
Published: (2011)
by: Martin, Roger L
Published: (2011)
Strategic management : building and sustaining competitive advantage
by: Pitts, Robert A.
Published: (2003)
by: Pitts, Robert A.
Published: (2003)
Tales of knock your socks off service : Inspiring stories of outstanding customer service
by: Anderson, Kristin
Published: (1998)
by: Anderson, Kristin
Published: (1998)
Child welfare and family services : policies and practice
by: Whitelaw Downs, Susan
Published: (2004)
by: Whitelaw Downs, Susan
Published: (2004)
Meeting the competitive challenge : manufacturingstrategy for U.S. companies
by: Buffa, Elwood S
Published: (1984)
by: Buffa, Elwood S
Published: (1984)
Introduction to library public services
by: Evans, G.Edward
Published: (1999)
by: Evans, G.Edward
Published: (1999)
Service marketing
by: Rust, Roland T
Published: (1996)
by: Rust, Roland T
Published: (1996)
Similar Items
-
Service operation management
by: Murdick, Robert G
Published: (1990) -
Service America in the new economy
by: Albrecht, Karl
Published: (2001) -
Writers on strategy and strategic management
by: Moore, J.I
Published: (2001) -
Strategy pure and simple II : how winning companies dominate their competitors
by: Robert, Michael
Published: (1998) -
Double-digit growth : how great companies achieve it, no matter what
by: Treacy, Michael
Published: (2003)