APA (7th ed.) Citation

Shaw, J. C. (1990). The Service focus: Developing winning,game plans for service companies. Dow Jones-Irwin.

Chicago Style (17th ed.) Citation

Shaw, John C. The Service Focus: Developing Winning,game Plans for Service Companies. Illinois: Dow Jones-Irwin, 1990.

MLA (9th ed.) Citation

Shaw, John C. The Service Focus: Developing Winning,game Plans for Service Companies. Dow Jones-Irwin, 1990.