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| 020 |
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|a 0071137718
|
| 090 |
0 |
0 |
|a 651.75
|b WER
|
| 100 |
1 |
|
|a Werz, Edward W
|
| 245 |
1 |
4 |
|a The Complete customer service letter book
|c Edward W.Werz
|
| 260 |
|
|
|a New York :
|b McGraw-Hill ,
|c 1993
|
| 300 |
|
|
|a 290p. ;
|c 23cm.
|
| 650 |
0 |
0 |
|a Commercial correspondence
|
| 650 |
0 |
0 |
|a Customer services
|z United States
|
| 700 |
1 |
|
|a Germain, Sally
|
| 999 |
|
|
|a 035529
|b BUKU
|c RUJUKAN
|e PERPUSTAKAAN KOMUNITI PETALING JAYA
|
| 999 |
|
|
|a 035530
|b BUKU
|c PINJAMAN
|e PERPUSTAKAAN KOMUNITI PETALING JAYA
|