Managing quality customer services
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London :
Kogan Page ,
1989
|
| Series: | Better management skills
|
| Subjects: |
MARC
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| 020 | |a 0749403527 | ||
| 090 | 0 | 0 | |a 658.834 |b MAR |
| 100 | 1 | |a Martin, William B | |
| 245 | 1 | 0 | |a Managing quality customer services |c William B. Martin |
| 260 | |a London : |b Kogan Page , |c 1989 | ||
| 300 | |a 91 p. ; |c 20 cm. | ||
| 490 | 0 | |a Better management skills | |
| 650 | 0 | 0 | |a Consumer |
| 650 | 0 | 0 | |a Sales management |
| 999 | |a 029610 |b BUKU |c PINJAMAN |e PERPUSTAKAAN KOMUNITI PETALING JAYA | ||