APA (7th ed.) Citation

Martin, W. B. (1989). Managing quality customer services. Kogan Page.

Chicago Style (17th ed.) Citation

Martin, William B. Managing Quality Customer Services. London: Kogan Page, 1989.

MLA (9th ed.) Citation

Martin, William B. Managing Quality Customer Services. Kogan Page, 1989.

Warning: These citations may not always be 100% accurate.